Call us on +356 2205 8580
  • Thomas Smith
  • Shipping
  • Insurance Agency
  • Set a Meeting
  • About Us
  • Insurance Claims
  • Quote Me
  • FAQs
  • Careers
  • Contact Us
  • Personal Insurance
    • Motor Insurance
    • Home Insurance
    • Boat Insurance
    • Travel Insurance
    • Life Insurance
    • Health Insurance
  • Commercial Insurance
    • Sole Trader and SME
    • Large Manufacturing, Import and Manufacturing,
      Import and Retail Business
    • The Professional Industry
    • The Industrial Leisure
    • The Construction Industry
  • Marine Insurance
    • Cargo Insurance
    • Marine Liability Insurance
    • Specialist Marine Insurance
  • Aquaculture Insurance
  • Aviation Insurance
  • Hints and Tips
    • Jargon Bustor
    • Tips to making a claim
    • Travel Tips
    • Boat Care
    • Marine Safety Tips

Consumer Complaints

Our goal is to give excellent service to all our customers but we recognise that things do go wrong occasionally.  We take all complaints we receive seriously and aim to resolve all of our customers’ problems promptly.  In order to make sure we provide the kind of service you expect, we would welcome your feedback.  We will record and analyse your comments to make sure we continually improve the services we offer.

 

What will happen if you complain?

We will acknowledge your complaint within 2 working days of receiving it.  We aim to resolve complaints within 10 working days. 

Once an assessment and full investigation of your concerns have been made, we will respond with a decision.  Most of our customers’ concerns can be resolved quickly but occasionally more detailed enquiries are needed.  If this is likely we will contact you with an update and give you an expected date of response. 

 

What You Should Do

  • Kindly speak to your Thomas Smith Insurance Brokers Ltd contact.
  • If you remain dissatisfied or you feel your complaint remains unsolved please write to the Managing Director, Thomas Smith Insurance Brokers Ltd, 2, Triq Guzeppi Ellul, Luqa LQA1154.
  • If, after making a complaint to us, you are still unhappy and feel the matter has not been resolved to your satisfaction you may wish to contact the Office of the Arbiter for Financial Services on 80072366 or 21249245.
SHARE THIS page
  • Contact us
  • Let Us Contact You
  • Where to find us
  • Feedback
  • Consumer Complaints

SET A MEETING

Would you like to set a meeting with us to discuss your requirements in detail?

SET MEETING NOW

WE WILL CLIMB THE
HIGHEST MOUNTAIN

We do the hard work so that you don’t have to »

WHY USE AN INSURANCE BROKER?

Find out more

INSURANCE CLAIMS

Make sure your insurance performs when it needs to »

Find out more
Copyright © 2023 Thomas Smith & Co Ltd.
All rights reserved. | Developed by The Hive

Thomas Smith Insurance Brokers Ltd is enrolled in the Insurance Brokers List and is authorised to carry out insurance intermediary activities in terms of the Insurance Intermediaries Act, regulated by the Malta Financial Services Authority.

Back to top  
  • THE COMPANY
    • About us
    • Advantages of using an Insurance Broker
  • SERVICES
    • Personal Insurance
    • Commercial Insurance
    • Marine Insurance
    • Aquaculture Insurance
    • Aviation Insurance
  • RESOURCES
    • Hints and Tips
    • FAQs
    • Glossary
    • Download Center
  • GET IN TOUCH
    • Contact us
    • Where to find us
    • Let Us Contact You
    • Set a Meeting
    • Feedback
  • Legal
    • Terms of Use
    • Personal Data Protection Policy
    • Privacy Notice
    • CCTV Privacy Notice
    • Disclaimer
    • Copyright
    • Standard Trading Terms & Conditions

Head Office

2, Triq Guzeppi Ellul,
Luqa, Malta.
T +356 2205 8580

  • Personal Insurance
    • Motor Insurance
    • Home Insurance
    • Boat Insurance
    • Travel Insurance
    • Life Insurance
    • Health Insurance
  • Commercial Insurance
    • Sole Trader and SME
    • Large Manufacturing, Import and Manufacturing,
      Import and Retail Business
    • The Professional Industry
    • The Industrial Leisure
    • The Construction Industry
  • Marine Insurance
    • Cargo Insurance
    • Marine Liability Insurance
    • Specialist Marine Insurance
  • Aquaculture Insurance
  • Aviation Insurance
  • Hints and Tips
    • Jargon Bustor
    • Tips to making a claim
    • Travel Tips
    • Boat Care
    • Marine Safety Tips
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Read More
Cookie settingsACCEPT
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT